Is there a particular organisation that you would like help from? Are they on the list? We can help you access them or you can access them yourself directly. 

SERVICE DIRECTORY

Jump to:
Aboriginal Services
Alcohol & Other Drugs
Alternative Education
Counselling
Disability
Employment
Financial
Family / Child Abuse / Domestic Violence
Gambler's Support
Grief and Loss
Housing and Accommodation
Material Aid
Multicultural Support Services
Parenting Support Services
Young Parents
Same Sex Attracted and Gender Diverse
Sexual Assault and Family Violence
General and Sexual Health

ABORIGINAL SERVICES

Bert Williams Aboriginal Youth Services
A service provided by VAHS and YSAS, Bunjilwarra offers residential rehabilitation and healing units
for young people aged 16 – 25
Address: 496 High Street, Northcote 3070
Opening hours: Monday – Thursday: 9am – 5pm, Friday: 9am – 4pm
Phone: 9416 4266
Email: reception@vascal.org.au
www.vacsal.org.au

The Bouverie Centre Indigenous Program (Working with Community)
Free Family Healing services offered by a team with Indigenous and non-Indigenous family therapists
Address: 8 Gardiner Street, Brunswick 3056
Email: bouverie.centre@latrobe.edu.au
Opening hours: Monday – Friday: 9am – 5pm
Phone: 9385 5100
www.bouverie.org.au

Bunjilwarra Koori Youth Alcohol and Drug Healing Service
A service provided by VAHS and YSAS, Bunjilwarra offers residential rehabilitation and healing units
for young people aged 16 – 25
Address: Hastings 3915
Phone: 5979 2011
Email: info@bunjilwarra.org.au
bunjilwarra.org.au

Dardi Munwurro
A service for young men, includes mentoring and life skills, healing and family violence, and workplace
leadership and employment programs
Address: 8 Parkwood Rise, Mernda 3754
Phone: Free-call 1800 435 799
Email: info@dardimunwurro.com.au
dardimunwurro.com.au

Djerriwarrh Health Services
Providing quality integrated health services within available resources to the people of our community
and encouraging personal responsibility for health care

Address: Corner of Yuille and High Street, Melton 3337
Phone: 8746 1100
www.djhs.org.au

Victorian Aboriginal Child Care Agency (VACCA)
Victoria's lead Aboriginal child and welfare agency offer youth cultural strengthening projects, 
art mentoring, youth choir groups, Koorie Youth Traineeships, as well as family support
Address: 340 Bell Street, Preston 3072
Phone: 9287 8800
Email: vacca@vacca.org
vacca.org

Victorian Aboriginal Health Service (VAHS)
Provides a variety of medical services for men, women and children as well as community events and
activities (please contact or refer to the website for details about these)
Address: Medical Unit – 186 Nicholson Street, Fitzroy VIC 3065
Family Counselling Services – 250 Plenty Road, Preston VIC 3072
Phone: Medical Unit – 9419 3000
             Family Counselling Services – 9403 3300
www.vahs.org.au

Wadja Aboriginal Family Place – Royal Children’s Hospital
A culturally sensitive service for Aboriginal and Torres Strait Islander children and their families providing
support with families attending the hospital
Address: 50 Flemington Road, Parkville 3052
Phone: 9345 6111
www.rch.org.au/afsu

Western Suburbs Indigenous Gathering Place
Provides services and programs to Aboriginal and Torres Strait Islander communities in the north/west
region, including Reconnect Youth Program, Cultural Program, and health and human services 
Address: 200 Rosamond Road, Maribyrnong 3032
Phone: 9318 7855
www.gatheringplace.com.au

Wulumperi Support Unit (Melbourne Sexual Health Centre)
A walk-in service (no appointment needed) that provide free and confidential information, advice, testing or
treatment for sexual health as well as a Youth Sexual Health Program for males and females ages 12 – 18
Address: 580 Swanston Street, Carlton 3053 
Phone: 9341 6200 to speak to a nurse for general information
9341 6200 to make an appointment for the Thursday service
Opening hours: Monday – Thursday (walk in): 8.30am – 5pm, Friday (walk in): 1pm – 5pm
Thursday (appointment only): 5pm – 7pm
mshc.org.au


ALCOHOL AND OTHER DRUGS

Cohealth
Health and support services for all people
Address: 90 Maribyrnong Street, Footscray 3011
Opening hours: Monday – Friday: 8:30am - 5:30pm 
Phone:8398 4100
www.cohealth.org.au

Cohealth Health Works
Primary health and drug service
Address: 4-12 Buckley Street, Footscray 3011
Phone: 9362 8100
Opening hours: 10am - 5pm Monday to Friday & 11am - 2pm
                            Saturday (NSP Only on Saturday)
www.cohealth.org.au/

DASWest Youth Outreach
Drug and alcohol counselling to young people aged 10-21 and their families who are experiencing drug
and alcohol issues
Address: 3/7 Eleanor St, Footscray 3011
Opening hours: Monday – Friday: 8:30am - 5pm
Phone: 9689 5533
http://www.mentalhealthcompass.com

Drug Health Services Adolescent Community Programs
There are a range of treatment options provided from the Adolescent Community Programs site in
Footscray for young people and their families
Address: 3-7 Eleanor Street, Footscray 3011
Opening hours: Monday – Friday: 9am - 5pm
Phone: 8345 6682
http://www.westernhealth.org.au

Headspace
Young people with mental health concerns or their friends and family members
Address: Site 2A/ 5 Hartington Street, Glenroy 3046
Phone: Glenroy 9304 1011 or 1300 880 218
Address 2: Visy Cares Hub: 80b Harvester Road, Sunshine 3020
Phone:9927 6222
Opening hours: Monday, Tuesday and Friday: 9am to 5pm, 
                            Wednesday: 9am to 7pm Thursday: 9am to 8pm
www.headspace.org.au

ReGen
Counselling and Care & Recovery support for young people aged 16+ experiencing AOD issues 
Address: 26 Jessie Street, Coburg 3058
Phone: 1800 700 514
www.regen.org.au

Salvation Army STAR
For young people aged 16+ experiencing AOD issues. Service provides 1-1 support including AOD
counselling and Care & Recovery coordination
Address: 22 Lt Chapel Street, Prahran 3181
Phone: 9521 4366
www.odyssey.org.au 

Western Health
Outreach service
Address: 3-7 Eleanor Street, Footscray 3011
Opening hours: Wednesdays 9am - 3.30pm
Phone: 9689 5533
www.westernhealth.org.au

YoDDA (Youth Drug and Alcohol Advice Service)
Phone and email advice about alcohol or drugs, access to information and support 
For young people aged up to 25 or families, friend, services supporting young people
Phone: 1800 458 685
Opening hours: Monday - Friday: 9am - 8pm
www.yodaa.org.au

Youth Projects
Youth outreach drug counselling (YNOT) and needle syringe program
Address: 6 Hartington Street, Glenroy 3046
Phone: 9304 9100
www.youthprojects.org.au

Youth Support and Advocacy Service (YSAS)
Outreach support, day program, rehabilitation withdrawal and residential detox for young people
aged 12 - 21
Address: Multiple sites and locations - refer to website for specific contact details
www.ysas.org.au

ALTERNATIVE EDUCATION

Melbourne City Mission
The Academy provides flexible, student driven and engaging education options for young people that are
disengaged from the mainstream system and wanting to complete a senior secondary certificate as well
as some vocational training      
Address: 3/6-12 South Road, Braybrook 3019 
Phone: 8311 5400
Opening hours: Monday – Friday: 9am – 3pm

Kensington Community High School
The welfare team comprises of one full time youth worker, one part time social worker and a school nurse
Address: 405 Racecourse Rd, Kensington VIC 3031
Phone: 9376 1953
Opening hours: Monday – Friday: 9am – 4.30pm

River Nile School & Learning Centre
An independent senior VCAL school for young women from refugee, migrant and asylum seeker backgrounds
Address: Level 1, 117 Capel Street, North Melbourne 3051
Phone: 9329 8425
Opening hours: Monday – Friday: 9am - 5pm
Email: admin@rivernileschool.vic.edu.au
www.rivernileschool.vic.edu.au

St Joseph's Flexible Learning Centre
An alternative education setting with social workers and youth workers to support students in completing their
education
Address: 385 Queensberry Street, North Melbourne 3051
Phone: 9269 6900
www.youthplus.edu.au

Sydney Road Community School
In Years 11-12 students are able to negotiate a flexible program to meet their particular needs.
Address: 350 Sydney Road Brunswick
Phone: 9380 9417
Opening hours: Monday – Friday: 9am – 4.30pm

COUNSELLING

Beyond Blue
Support information for young people and adults. Includes 24/7 phone line and online chat
Phone: 
1300 22 4636
www.youthbeyondblue.com

CoHealth Counselling Service
Counselling for a range of issues including depression, anxiety, stress, grief and loss, relationship
issues and adjustments in life
Address: 78 Paisley Street, Footscray 3011
Phone: 8398 4100 
Opening hours: Monday - Friday 9am - 5pm

Headspace
For young people with mental health concerns or their friends and family members
Address: Site 2A/ 5 Hartington Street, Glenroy, 3046
Phone: Glenroy 9304 1011 or 1300 880 218
Address 2: Visy Cares Hub: 80b Harvester Road, Sunshine 3020
Phone: 9927 6222
Email: info@headspace.org.au
Opening hours: Monday, Tuesday and Friday: 9am to 5pm, Wednesday: 9am to 7pm, Thursday: 9am to 8pm
www.headspace.org.au                     

Orygen Youth Health
Orygen Youth Health has two main components: a specialised youth mental health clinical service; and an
integrated training and communications program
Address: 35 Poplar Road, Parkville VIC 3052
Address 2: Rushford Annexe, Mavis Street, Footscray 3011
Address 3: Visy Cares Hub, First Floor, 80B Harvester Rd, Sunshine VIC 3020
Phone: 1800 888 320
Opening hours: 24 hours a day, 7 days a week

ReachOut
Support information for young people including tools and apps to help with managing life's challenges
(Contact details available through website)
reachout.com

DISABILITY

Moonee Valley Age & Disability
Address: 9 Kellaway Avenue, Moonee Ponds, 3039            
Phone: 9243 8806            
Email: comcare@mvcc.vic.gov.au            
Opening hours: Monday – Friday: 9am – 5pm

National Hearing Care
Offers a range of services to look after all your hearing needs, from diagnosing hearing difficulties, fitting,
servicing and maintaining hearing aids.
Address: Shop 36. Moonee Ponds Central, 17 Homer Street, Moonee Ponds 3039
Phone: 8588 6151 
Email: mooneeponds@nhc.com.au 
Opening Hours: Monday - Friday: 8.30am - 5pm


EMPLOYMENT

Brotherhood of St Laurence - Given the Chance Jobs Victoria
One on one support with education, training and employment assistance for young people from
migrant/refugee background
Address: Flemington Community Centre and The Huddle North Melbourne
Phone: 
8080 1875
Email: 
jvenwest@bsl.org.au
www.giventhechance.org.au

Centre for Multicultural Youth (CMY) Pathways to Employment Program
Supports young people through direct employment opportunities, traineeships, apprenticeships, and
workplace experience, enabling participants to build invaluable networks and form the building blocks
for their working life 

Address:
304 Drummond Street, Carlton 3053
Phone:
9340 3700
Opening Hours:
Monday - Friday, 9am - 5pm 
www.cmy.net.au/pathways

Maribyrnong & Moonee Valley Local Learning and Employment Network (MVLLEN)
Address: 
40 Bellair Street, Kensington 3011 VIC
Phone: 
9376 7251
Email: 
ross@mmvllen.org.au
Opening hours: 
Monday – Friday: 9am –5pm

Youth Project Employment Service – Transition to work 
Youth Projects provides health, outreach, community and employment, education and training services to
individuals experiencing disadvantage, unemployment, homelessness and alcohol and other drug issues
Address: 6 Hartington Street Glenroy VIC 3046 
Phone: 9304 9100
Email: enquiries@youthprojects.net
Opening hours: Monday – Friday: 9am – 5pm

FINANCIAL                     

Centrelink
Address: 482-490 Racecourse Rd, Flemington, 3031
Phone: 1800 050 004
Opening hours: Monday to Friday: 8.30 – 4.30pm

FAMILY/CHILD ABUSE/DOMESTIC VIOLENCE

1800RESPECT (1800 737 732)
National sexual assault, domestic family violence counselling services

The Bouverie Centre 

Address: 
8 Gardiner Street, Brunswick 3056
Phone: 
9385 5100
Email: 
bouverie.centre@latrobe.edu.au
Opening hours: 
Monday – Friday: 9am – 5pm
www.bouverie.org.au

Men's Referral Service
A men's family violence telephone service provided for men by men, offering anonymous and
confidential counselling, information and referral            
Phone: 1300 766 491
www.ntv.org.au

Moonee Valley City Council Family Services
Address: 9 Kellaway Avenue, Moonee Ponds, 3039                         
Phone: 0402 839 001 or 9243 8888

Women's Health West
For women who are newly arrived or from refugee background
Address: 
317-319 Barkly Street, Footscray 3011
Phone: 
9689 9588
Opening hours: 
Monday - Friday: 9am – 5pm

GAMBLER'S SUPPORT

Gambler's Help Youthline
Phone, face to face and chat support, including financial counselling
Phone: 
1800 262 376
www.responsiblegambling.vic.gov.au

GRIEF AND LOSS

Griefline
Phone and online counselling support for people experiencing loss and grief
Phone: 
9935 7400
www.griefline.org.au

Australian Centre for Grief and Bereavement
Counselling, support groups and secondary consultation to workers supporting people affected by grief,
loss and bereavement

Phone: 
9265 2100
www.grief.org.au

HOUSING AND ACCOMMODATION

Frontyard Youth Services
Drop in service for young people aged 12-25 who have become homeless or are at risk of homelessness. 
Address: 244 Flinders Street, Melbourne 3000
Phone: 9311 2411 (or free-call: 1800 800 531)
Opening hours: 10am - 6pm
frontyard.org.au

Latitude Directions for Young People
Address: 344 Ascot Vale Road Moonee Ponds 3039
Phone: 9326 0799
Email: rhonda.collins@latitudedirections.org.au
Opening hours: Monday – Friday: 9am – 5.30pm

Melbourne Youth Support Service (MYSS) - based at Frontyard Youth Services
Address: 19 King Street, Melbourne 3000
Phone: 9614 3688
www.melbournecitymission.org.au

Wombat Housing and Support Services
Free support to people in West Melbourne who are homeless or at risk of homelessness. 
Address: 191 Melrose Street, North Melbourne 3051
Phone: 8327 2222
wombat.org.au

MATERIAL AID

Essendon Citizens' Advice Bureau - Emergency relief food vouchers
Address: Clocktower Centre, 1 Pascoe Vale Rd, Moonee Ponds
Opening hours: Monday, Tuesday, Friday: 11am-2.15pm

 
MULTICULTURAL SUPPORT SERVICES

African Australian Inclusion Program
Provided by Jesuit Social Services
Address:
120 Racecourse Road, Flemington 3031 
Phone:
9376 5747
Email:
african@jss.org.au
Opening hours:
Monday – Friday: 9am-5pm

Centre for Multicultural Youth (CMY) 
Non for profit organisation that works to support young people from migrant and refugee backgrounds
to build good lives in Australia
Address: 304 Drummond St, Carlton VIC 3053
Phone: 9340 3700
Email: info@cmy.net.au
Opening hours: Monday – Friday: 9am – 5pm

Foundation House Sunshine
Provide services to culturally diverse clients in the form of counselling, advocacy, family support,
group work, psycho-education, information and complementary therapies
Address: 161 Harvester Road, Sunshine 3020
Phone: 9300 8670
www.foundationhouse.org.au

Women's Health West
For women who are newly arrived or from refugee background
Address: 
317-319 Barkly Street, Footscray 3011
Phone: 
9689 9588
Opening hours: 
Monday - Friday: 9am – 5pm

PARENTING SUPPORT SERVICES

ChildFirst
Initial assessment of family needs and risks to determine eligibility for family services
Address: 
1st Floor, SE Building, Flemington RoadParkville 2052
Opening hours: 
Monday – Friday: 9am - 5pm
(Services are also delivered outside of these times to accommodate individual needs)

Parent Line
A statewide telephone counselling service to parents and carers of children aged 0 - 18
Phone:
13 22 89
education.vic.gov.au/parentline

SHINE for Kids
Address: 247 Flinders Lane, Ross House VIC 3000
Phone: 9662 8031 or 0414 816 093 or 0408 638 423
Email: victoria@shineforkids.org.au

YOUNG PARENTS

Drop in service
Young women who are pregnant or who are young parents can drop in at Frontyard Youth Services
(19 King Street). The drop-in service (dependent on worker availability) can provide information,
support and links to other parenting supports
Address: 19 King Street, Melbourne 3000 
Phone: 9611 2458
For case management support or drop in service
Email: yapp@mcm.org.au
Opening hours: Monday – Friday: 9am – 5pm

SAME SEX ATTRACTED AND GENDER DIVERSE

Switchboard
Anonymous and free telephone counselling, information and referrals for the lesbian, gay, bisexual,
transsexual and intersex communities of Victoria and Tasmania
Phone: 1800 184 527
Web-chat: www.qlife.org.au
Opening hours: Monday – Sunday: 3pm – Midnight

Queerspace
Queerspace provides a safe and supportive space to obtain information and support services aimed
at improving mental health and wellbeing by specialist queer and queer affirmative mental health
practitioners
Phone: 9663 6733
www.ds.org.au/queerspace

SEXUAL ASSAULT AND FAMILY VIOLENCE

CASA - Centre Against Sexual Abuse
Individual/group based sexual assault counselling support for young people Queen Victoria Women’s Centre
Address: 210 Lonsdale Street Melbourne, 3000
Phone: Counselling and Support Line: 9635 3610
Free call: 1800 806 292
Opening hours: Monday – Friday: 9am – 5pm

West CASA
Sexual assault counselling
Address: 53 Ballarat Road, Footscray 3011 
Phone: 9687 5811 (office) 
Opening hours: Monday – Friday: 9am – 5pm

GENERAL AND SEXUAL HEALTH

Action Centre
Provides sexual and reproductive health services for people under 25. Provided by Family Planning Centre Victoria
Address: Level 1, 94 Elizabeth Street, Melbourne 3000 
Phone: 9660 4700
Freecall: 1800 013 952
Email: action@fpv.org.au
Opening hours: Monday – Friday: 10am – 6pm

Victorian AIDS Council
Provides care and support for people living with HIV including health promotion and advocacy. 
Address: Level 5 615 St Kilda Road, Melbourne 3004
Phone: 9865 6700
vac.org.au

 

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